Privacy policy

Who we are

Photoderma is a medical aesthetics clinic located at 4672 Saint-Martin Boulevard West, Laval, Québec H7T 2X9. This policy applies to the information collected by our website, photoderma.ca.

Person in charge of the protection of personal information

Mrs. Nancy Condilis, President, is responsible for the protection of personal information at Photoderma. For any question or request:

• Email: ste-dorothee@photoderma.ca
• Phone: 450 314-3200
• Address: 4672 Saint-Martin Boulevard West, Laval, Québec H7T 2X9

Information we collect

We only collect the information you choose to send us:

• Contact and appointment request form: first name, last name, email, phone, treatment of interest, your message and your callback preference.
• Promotional pop-up: name, email and, if you wish, phone.
• Calls and emails: the information you give us directly.

The site also counts visits anonymously (pages viewed, form submissions), without cookies and without trying to identify you.

Why we use it

• To answer your questions and call you back;
• To schedule your appointments;
• To send you the promotional offer you asked for;
• To improve our website using anonymous statistics.

We do not sell or rent your personal information. We only send you promotional messages if you have agreed to receive them, and you can withdraw that consent at any time.

Cookies

Our site uses a cookie to remember your choices in the cookie banner. Audience measurement or marketing cookies are only used if you accept them. You can change your choices at any time with the “Manage cookies” link at the bottom of each page.

Who can access it

Only the members of our team who need it to handle your request can access your information. We also work with providers who help us run the website: website and form hosting, email delivery and website security. They only use your information to provide these services to us.

Some of these providers may store information outside Québec, including elsewhere in Canada or in the United States.

Retention and security

We keep your information for as long as needed for the purposes above, then destroy or anonymize it securely. The site uses an encrypted connection (HTTPS) and access to the information is limited to authorized people.

Your rights

You may at any time:

• ask to access the information we hold about you;
• have inaccurate or incomplete information corrected;
• withdraw your consent to receive our offers.

Write to the person in charge at ste-dorothee@photoderma.ca. We reply within 30 days. If our answer does not satisfy you, you may contact the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

Changes

We may update this policy. The date of the last update appears at the top of this page.